TSB Bank handed huge fine for failing customers in arrears Banking The financial watchdog has fined bank TSB almost £11m over its treatment of customers, but the penalty could have been even worse. TSB Bank will have to pay £10,910,500 after the Financial Conduct Authority (FCA) found it had failed to ensure customers in arrears were treated fairly. The FCA said it also didn’t have sufficient [...]
UK lenders must do more to support people in debt, ombudsman chief says Banking The head of the UK's financial ombudsman has urged lenders to do more to help consumers struggling with debt after a surge in official complaints.