How BT, EE, Plusnet, Talktalk, O2 and Virgin Media misled customers over mid-contract price rises telecoms Six of the UK’s biggest broadband providers, BT, EE, Plusnet, Talktalk, O2 and Virgin Media, failed to make mid-contract price increases clear to consumers, the advertising watchdog has ruled. The Advertising Standards Authority (ASA) said the companies misled consumers by placing important information about price rises separately to headline prices and in areas of less [...]
Telecom Plus: Utility Warehouse provider continues growth streak Energy Multi-service utility, internet and insurance firm Telecom Plus has reported a third consecutive year of double-digit growth. The FTSE 250 listed company, which provides energy, broadband, mobile and insurance services through one account, said that just over 1m households were now taking their essential home services from the firm. Telecoms Plus said that its customer [...]
Plusnet price rises boost profit after John Lewis closure Business Profit has risen at Plusnet despite a slump in customer numbers following the closure of its mobile division and John Lewis axing its broadband platform. The Sheffield-headquartered broadband provider, which is owned by BT, suffered a 29 per cent reduction in its customer base following the closures. However, annual contractual price rises partially offset the [...]
Sky hopes Ofcom broadband reforms will attract more customers September 12, 2024 British telecom companies have long been dogged by a reputation for poor customer service and complicated processes.
Talktalk debt crisis worsens as Macquarie deal stalls August 4, 2024 Talktalk's crunch negotiations with private equity giant Macquarie over a mooted £450m deal for its wholesale division have stalled, according to reports, as the embattled telecoms provider races to refinance a billion pounds of credit.
Telecom Plus lays out plans to double customer numbers as profit surges June 18, 2024 Telecom Plus has laid out plans to reach 2m customers after a bumper period of growth.
Cityfibre: Network provider hits profitability in challenge to BT Openreach and Virgin Media May 8, 2024 Cityfibre recently announced its acquisition of network provider Lit Fibre, which has boosted its full fibre rollout by up to 300,000 sites.
London connectivity blackouts cost businesses nearly £6bn April 23, 2024 London businesses have lost almost £6bn over the past year due to connectivity outages, new data has revealed.
Millions of low income households are overpaying for their broadband, says Ofcom April 24, 2023 More than half of low-income homes who qualify for cheaper broadband tariffs are missing out on the deals, according to the UK communications regulator. Only 220,000 households were on a social tariffs as of February 2023, meanwhile 53 per cent of people receiving benefit payments were completely unaware of cheaper deals, Ofcom revealed in a [...]